Terms and Conditions of Booking

Log fire cottage
romantic devon cottage

BOOKING TERMS AND CONDITIONS FOR ROSE COTTAGE AND MILLBROOK ESTATE WEDDINGS AND EVENTS

Thank you for choosing to book with Millbrook Estate Management Limited (company no. 03654456) (“MEM”). Please find below our terms and conditions of booking, if there are any points which you would like to discuss please give us a call on 01769 629069 or email us at office@millbrookestate.co.uk and we will be happy to help.

By booking with us, whether for accommodation or a wedding/event, you are agreeing and accepting our terms and conditions as set out below.

Accommodation only Bookings:

1. Accommodation bookings are non-transferable by you and your booking is only valid for the guest names and numbers as given to us at the time of booking. We understand that on occasion things change and should you have a need to vary a guest in your booking (e.g. due to ill health) please contact us as soon as possible and in advance of arrival and we will assist where reasonably possible.

2. We reserve the right to cancel or transfer your booking (to another date or accommodation with us) in the event that circumstances arise that mean we cannot or are prevented from fulfilling your booking. We will inform you as soon as possible if this arises and in the event of a cancellation by us, we will refund you all monies paid to us. In no circumstances will we be liable to you for any additional sum exceeding the payments we have received from you at the date of cancellation.

3. All bookings (accommodation and weddings/events) are entitled to a cooling-off period of 7 days from the date of placing your booking (“cooling off period”) unless your arrival date falls within the cooling-off period, in which event no cooling off period is provided. During the cooling-off period you may cancel your booking for any reason without financial obligation. Should you decide during the cooling-off period that you do not wish to keep your booking with us please notify us as soon as possible and provided we receive written confirmation from you of your request to cancel your booking within the cooling-off period we will refund your deposit to you in full.

4. Payment of a deposit is required to confirm your booking. The deposit amount required will be confirmed at the time of your booking. Our prices may vary from time to time, the price on your booking confirmation is binding.

5. The balance payment of your booking is to be paid to us in full no later than 8 weeks (56 days) before your arrival date (“due date”). Should your booking be for an arrival date within the next 8 weeks full payment will be required at the time of booking. Failure to pay the balance outstanding on your booking on the due date will result in your booking being automatically cancelled and your deposit will be retained by us, at that point we reserve full rights to re-let the accommodation. It is your responsibility to remember to pay the balance on or before the due date, we do not send out reminders.

6.You may change the date(s) of your booking and/or the accommodation type booked (subject always to our availability) at any time up to 90 days prior to arrival. Any change to a booking will incur an administrative fee of £50 and an additional deposit will be payable to secure the new booking (at such value as applicable to the new booking). The deposit paid by you for your original booking will be applied as a credit towards the final balance outstanding on your new booking. Changes cannot be made to dates and/or accommodation type within 90 days of the arrival date, please see our cancellation terms below.

7.You may cancel your booking at any time however please do bear in mind that all cancellations (after our 7 day cooling off period) will incur a cost to you and we strongly recommend that you have appropriate insurance in place to cover for cancellation. All cancellations must be confirmed to us in writing, it is important that you notify us in writing as soon as possible if you need or wish to cancel as the timings will have an impact on our ability to re-book your accommodation and the amount of any refund to you. The refund to you will vary depending on when your cancellation is made. Our approach to refunds has been carefully considered to be reasonable and reflective of the losses and costs incurred by us in the event of you cancelling your booking:

7.1 Cancellation more than 90 days in advance

If you cancel your booking (in writing) more than 90 days before your arrival date no further payment will be required from you. You will also be eligible for a refund by us of the amount of your deposit less an administration fee (see below), this administration fee is deductible from your deposit in all circumstances to cover our reasonable costs related to your booking. The administration fee will be the higher of £75 or a sum equal to 12.5% of your booking cost.

7.2 Cancellation 90 to 62 days in advance

If you cancel your booking (in writing) 62 – 90 days before your arrival date you will remain liable for 40% of your booking cost (inclusive of your deposit), this cost being an administration fee payable in all circumstances to cover our reasonable costs related to your booking. You will be eligible for a refund by us of the amount of any payments made by you that exceed 40% of your booking cost.

7.3 Cancellations less than 62 days in advance

If you cancel your booking (in writing) less than 62 days before your arrival date you will remain liable for 100% of your booking cost. You will not be eligible for any refund by us, in these circumstances the total of your booking cost is the administration fee to cover our reasonable costs related to your booking and is payable in all circumstances.

7.4 Non-Arrivals / “No Shows”

For the avoidance of doubt, in all instances where guests do not arrive or otherwise are a “No Show” for their booking the terms of clause 7.3 above will automatically apply, all non-arrivals will be deemed to be a voluntary cancellation by you of your booking and acceptance that you will not be eligible for any refund.

Additionally, our Millbrook Promise (see below) does not apply to non-arrivals or cancellations notified to us on your arrival date.

“MILLBROOK PROMISE”

At Millbrook Estate we want to be fair in our policy for cancellations and refunds and as such we are committed to our Millbrook Promise of providing a refund if we are able to re-book your cancelled booking – all we require is that this is subject to our administration fee (see below), being our reasonable costs related to your booking and payable in all circumstances. The administration fee will be the higher of £75 or a sum equal to 12.5% of your booking cost.

The amount of the refund you will be eligible for under our Millbrook Promise will depend on the value of the re-booking we are able to secure (which may or may not be the same amount as your booking cost and is entirely at our discretion) and will be payable up to a maximum of 90% of your booking cost.

Examples:

If your booking cost was £1000 and we are able to re-book the accommodation for £1000 then we promise to refund you a total of £875, being an amount equal to the re-booking cost less 12.5% of your booking cost that is our administration fee related to your original booking.

If your booking cost was £1000 and we are able to re-book the accommodation for £800 then we promise to refund you a total of £675, being an amount equal to the re-booking cost less 12.5% of your booking cost that is our administration fee related to your original booking.

If your booking cost was £1000 and we are able to re-book the accommodation for £1100 then we promise to refund you a total of £875, being an amount equal to your booking cost less 12.5% of your booking cost that is our administration fee related to your original booking.

If your booking cost was £500 and we are able to re-book the accommodation for £500 then we promise to refund you a total of £425, being an amount equal to the re-booking cost less £75 that is our administration fee related to your original booking.

All refunds under our Millbrook Promise will be payable by us within 7 days of the departure date of the re-booking.

8. Your inability (or the inability of any or all of the guests in your booking) for any reason to travel to, stay at Millbrook Cottages or attend a wedding/event at Millbrook Estate for your booking (including but not limited to illness or accidents, personal or family emergencies, a requirement or recommendation to self-isolate or quarantine, jury duty, incarceration, change in personal or work circumstances and travel delays) remains at your risk at all times and does not give rise to a right to cancel or eligibility for a refund other than as is provided under the terms of clause 7 above and clause 10 of the additional terms and conditions for wedding/event bookings below.

COVID-19 lockdowns affecting you, Millbrook Cottages or Millbrook Estates are subject to their own specific terms – please see our COVID-19 policy.

9. Should you have need to make any complaint please notify us immediately to give us the opportunity to rectify the situation. We reserve the right not to respond to or deal with any complaint that is not notified to us during the period of your time with us.

10. Any damage or breakage to your accommodation or items, facilities and amenities made available to you must be notified and paid for immediately and prior to your departure. We will not normally charge for accidental damage of a minor nature, but it should still be notified to us in order that we can repair or replace the damaged objects.

11. All of our accommodation and facilities are no smoking areas (including e-cigarettes). We provide designated smoking areas, please ask where these are if you are unsure.

12. Please familiarise yourself and your guests with your accommodation and the facilities, including the guidance for safe usage for the Hot Tub and Sauna and our BBQ house. Use of our facilities is at your own risk. MEM accepts no liability for any accident, injury, loss or damage experienced by any guest, visitor, vehicle or their belongings, however caused. It should be noted that all facilities and amenities are unsupervised and it is your responsibility (and the persons included in your booking) to ensure that children are adequately supervised and to ensure that safety regulations are complied with. Guests are reminded not to approach the animals within the grounds.

13. In order to safeguard the comfort and security of our guests staying at Millbrook Estate, please do not exceed the maximum number of guests for your accommodation at any time. This includes group gatherings in your accommodation.

14. Please leave the accommodation clean and tidy on departure. Please check out of your accommodation by 9.30am, our housekeepers will be ready and waiting to prepare the accommodation for our next guests.

15. Please note that we are an environmentally aware holiday destination and we require all of our guests to abide by our recycling policy. Our rubbish will not be collected unless it is sorted, please ensure your rubbish is correctly sorted. If we have to undertake this task ourselves we reserve the right to charge you £25 for the task of going through your rubbish. Recycling and composting bins are clearly marked and the recycling policy is provided in each accommodation.

16. Please be mindful of other guests staying on site at all times and respect their peace and tranquillity. MEM has a zero tolerance of anti-social behaviour and any illegal substances.

17. In the interest of security, only guests staying in the accommodation whose names have been provided on your booking are permitted on the grounds at Millbrook Estate and in our accommodations. Millbrook Estate and our facilities are for the use of guests staying on-site only, visitors are not permitted. This includes any wedding guests, suppliers or friends/family. In order to protect the security of guests staying on-site, our team will regularly make contact with guests. We reserve the right to require any person or vehicle not included in your booking to leave immediately.

18. Please refer to your check-in and check-out times as detailed in your booking summary. If it is not possible to arrive on your arrival day, please notify us in advance. If you do not arrive on your arrival date and have not notified us of the date and time of your alternative arrival in advance we shall treat your booking as cancelled by you and may take steps to re-let the accommodation. In no circumstances are refunds payable for non-arrivals and “no shows”, see our cancellation terms at clause 7 above for more details.

19. The Wheel Room welcomes two well-behaved dogs at £5 per night. Lakeview also welcomes 1 small dog under 15kg at £5 per night. The Wheel Room and Lakeview are dog friendly but we ask our guests to be responsible dog owners. If your dog does not have a good temperament and is not safe around animals or children please do not book. Please see www.millbrookcottages.co.uk for more details.

20. Complimentary Wi-Fi is available at Millbrook Estate. This is a shared Wi-FI service available to all our guests and as such its speed of service and availability will be subject to its use and you are requested to use it in an appropriate way. By connecting to our wireless network, you are agreeing to abide by our fair usage policy. This includes users being prohibited from using our wireless network for any of the following: illegal/criminal activity, security violations, threats, offensive material or spam.

21. We offer a range of additional services and facilities that can be added to your booking (“Extras”). Subject to availability, Extras may be added to your booking at any time. Full payment is required at the time of booking any Extras. Extras to your booking (e.g. romantic packages, dogs, BBQ house) can be removed at any time up until 8 weeks before your arrival date, after this date we are not able to accept cancellations and no refunds will be made. All bookings for private dining are non-refundable once confirmed by us.

22. VAT is charged at the current rate and is confirmed when booking, do note that if the VAT rate changes prices for new bookings and any unpaid monies will change accordingly and any additional VAT chargeable on your booking will be payable by you.

23. MEM shall not be responsible to any person for any losses, damages or costs arising from any hindrance or failure by it to fulfil (in full or part) any booking (accommodation and wedding/event) in the event of MEM being hindered or prevented from doing so as a result of a “Force Majeure Event” or any other event, cause or circumstance beyond its reasonable control. This includes but is not limited to (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) any labour or trade dispute, strikes, industrial action or lockouts; (h) non-performance by suppliers or contractors; and (i) interruption or failure of utility service.. In such circumstances we may, at our sole discretion, offer a full or partial refund, the opportunity to move your booking to an alternative date or such other remedy we may consider appropriate, having regard at all times to the particular circumstances and all parties acting reasonably.

24. All vehicles are required to be parked in the designated parking areas and are left at the owner’s risk (including contents). MEM will not be responsible for any damage to vehicles (or contents) whilst on the Millbrook Estate, including in any way related or connected to any electric vehicle charging on the Millbrook Estate for which guests remain responsible and liable for at all times. Vehicles are not permitted at MEM overnight unless by prior arrangement or for guests staying at Millbrook Estate.

25. MEM will not be responsible for any loss of guests’ personal property. We have a 7-day lost and found policy. It is the guests responsibility to check for all personal belongings before departure from the Millbrook Estate. Any items found after guests have departed can be sent to the guest at their expense.

26. MEM does not accept any responsibility or liability for contractors and service providers engaged by you in relation to any booking, wedding or event with us (including those on our supplier list). We recommend that you request to see a copy of each contractor/supplier’s public liability insurance prior to engaging with them and ensure you are satisfied that they have the adequate ability and insurance to perform the service/contract you require. To clarify, we are in no way associated or related to any contractors or service providers and your arrangements with any contractors or service providers are a direct contract between you and that contractor/service provider and under which MEM has no involvement, responsibility or liability to you or the contractor/service provider.

It is a condition of all bookings at Millbrook Estate that all persons making a booking with us sign our terms and conditions, acknowledging receipt and agreement to them. In most cases this can be done electronically.

*** MASTER CANCEL – CANCELLATION PROTECTION FOR BOOKINGS PLACED BETWEEN 7 JUNE 2020 AND 7 JANUARY 2021 ***

BOOKINGS PLACED BETWEEN 7th JUNE 2020 - 7th JANUARY 2021 have cancellation protection cover, meaning that if you cancel from 60 days up to and including 2 days before the check-in date, you will receive a full refund of the costs you have paid – subject to the following:

---> Please note that cancellations due/related to the following instances are not covered by Master Cancel:

war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;
acts of terrorism committed for political, religious, ideological, or similar purposes;
actions intended to prevent any of the above.

Only accommodation and venue hire/rental costs are refundable. Additional extras, including but not limited to wedding/event guests, private dining, romantic packages, cleaning fees, tax and other ancillary charges are not refunded.

The refund for the cancelled booking will be released back to you within 7 days of the departure date of your booking - please note it may take longer to credit your payment card.

Cancellations made 1 or 2 days prior to or on the day of check-in will not be eligible for a refund. Example: For check-in on a Saturday if you cancelled on the prior Thursday (i.e. 3 days before check-in) you would be eligible for a refund, but if you cancelled on the Friday or Saturday (i.e. day before and day of check-in) you would not be eligible for a refund.

Should you need or wish to cancel your booking you should do so by notifying us of your cancellation in writing as per the terms above and clause 7.

Any costs associated with suppliers and/or registrars remain strictly your own responsibility and are subject to any cancellation policies that may apply to them in the usual way.

Additional Terms and Conditions for Millbrook Estate Weddings and Events:

The above terms and conditions for accommodation bookings also apply to all wedding and event bookings with us, to the extent they are applicable. In addition, the following terms and conditions apply to all wedding and event bookings.

1. MEM offer provisional bookings for weddings and events which will be held for 7 days after agreeing a provisional booking request. If a provisional booking is not confirmed it will automatically be cancelled after this 7 day period.

2. All wedding and event bookings are confirmed only after a deposit has been paid and the booking form has been received by us. Please see our wedding and event deposit and payment terms below.

3. MEM reserves the right to cancel your wedding/event booking (including any accommodation element of your booking or any Extras) if payment(s) is not made on or before that dates due, as stated on your booking confirmation. In such circumstances you will be deemed to have breached your contract with us and as such you will not be eligible in any circumstances for a refund of the deposit or other sums paid by you at that date.

4. We reserve the right to cancel or transfer your wedding/event booking (to another date) at any time in the event that circumstances arise that mean we cannot or are hindered or are otherwise prevented from fulfilling your booking. We will inform you as soon as possible if this arises and in the event of a cancellation by us we will refund you all monies paid to us. In no circumstances will we be liable to you for any additional sum exceeding the payments we have received from you at the date of cancellation.

5. Our wedding/event booking form constitutes the entire agreement between MEM and the persons named in the booking. In submitting your wedding/event booking form to us you are acknowledging that you have not and are not relying on any statement, promise or representation made or given by, or on behalf of MEM, which is not set out on the wedding/event booking form. If you are unclear about any element of your proposed wedding/event booking, please discuss this with us in advance of making your booking, we would be more than happy to assist you.

6. A deposit for the venue hire element of your wedding/event booking is required to secure and confirm your wedding/event booking. We will confirm this amount with you. This is in addition to any deposit payable on any accommodation element of your booking with us.

7. As with any accommodation element of your booking with us, the balance payment of your wedding/event booking is to be paid to us in full no later than 8 weeks (56 days) before your arrival date (“due date”). Should your booking be for an arrival or wedding/event date within the next 8 weeks full payment will be required at the time of booking. As per clause 3 above, failure to pay the balance outstanding on your wedding/event booking on the due date will result in your booking being automatically cancelled and your deposit will be retained by us, at that point we reserve full rights to re-let the venue. It is your responsibility to remember to pay the balance on or before the due date, we do not send out reminders.

8. We will facilitate any additional requests we can (subject to availability). We offer a range of additional services and facilities that can be added to your wedding/event booking (“Extras”). Subject to availability, Extras may be added to your booking at any time. Extras added to your booking (e.g. additional guests, BBQ house) can be removed at any time up until 8 weeks before your event date, after this date we are not able to accept cancellations and no refunds will be made. All bookings for private dining are non-refundable once confirmed by us.

9. All wedding/event bookings have the benefit of the same 7 day cooling off period provided for in the terms and conditions for accommodation bookings above.

10. You may cancel your wedding/event booking at any time however please do bear in mind that all cancellations (after our 7 day cooling off period) will incur a cost to you and we strongly recommend that you have appropriate wedding insurance in place to cover for cancellation. The amount of any refund to you will vary depending on when your cancellation is made and our approach to refunds on cancellations has been carefully considered to be reasonable and reflective of the losses and costs incurred by us in the event of you cancelling your wedding/event booking:

10.1 Wedding/Event Cancellation more than 120 days in advance

If you cancel your wedding/event booking (in writing) more than 120 days before your event date no further payment will be required from you. You will also be eligible for a refund by us of the amount of your deposit less an administration fee equal to 12.5% of your wedding/event booking cost, this administration fee is deductible from your deposit in all circumstances to cover our reasonable costs related to your wedding/event booking.

10.2 Cancellation 120 to 90 days in advance

If you cancel your wedding/event booking (in writing) 90 – 120 days before your event date you will remain liable for 40% of your wedding/event booking cost (inclusive of your deposit), this cost being an administration fee payable in all circumstances to cover our reasonable costs related to your wedding/event booking. You will be eligible for a refund by us of the amount of any payments made by you that exceed 40% of your wedding/event booking cost.

10.3 Cancellations less than 90 days in advance

If you cancel your wedding/event booking (in writing) less than 90 days before your event date you will remain liable for 100% of your wedding/event booking cost. You will not be eligible for any refund by us, in these circumstances the total of your wedding/event booking cost is the administration fee to cover our reasonable costs related to your wedding/event booking and is payable in all circumstances. This clause 10.3 applies to all circumstances where you do not arrive for your event or otherwise notify us of a cancellation on your event date. Additionally, our Millbrook Promise (see below) does not apply to non-arrivals or cancellations notified to us on your event date.

Do also note that:

ALL cancellations of wedding/event bookings will automatically cancel any accommodation bookings with us related to your wedding/event; and

Terms and eligibility for refunds for the cancellation of accommodation bookings are subject to our accommodation terms and conditions as set out above.

“MILLBROOK PROMISE” At Millbrook Estates we want to be fair with everyone that books a wedding/event with us and as such we are committed to our Millbrook Promise of providing a refund if we are able to re-book your cancelled wedding/event booking – all we require is that this is subject to our administration fee of an amount equal to 12.5% of your wedding/event booking cost, being our reasonable costs related to your wedding/event booking and payable in all circumstances.

The amount of the refund you will be eligible for under our Millbrook Promise will be dependent on the value of the wedding/event re-booking we able to secure (which may or may not be the same amount as your wedding/event booking cost, is entirely at our discretion and excludes any related accommodation bookings, which are subject to their own terms) and will be payable up to a maximum of 90% of your wedding/event booking cost.

Examples:

If your wedding/event booking cost was £5000 and we are able to re-book a wedding/event for £5000 then we promise to refund you a total of £4375, being an amount equal to the re-booking cost less 12.5% of your wedding/event booking cost that is our administration fee related to your original booking.

If your wedding/event booking cost was £5000 and we are able to re-book a wedding/event for £4000 then we promise to refund you a total of £3375, being an amount equal to the re-booking cost less 12.5% of your wedding/event booking cost that is our administration fee related to your original booking.

If your wedding/event booking cost was £5000 and we are able to re-book a wedding/event for £6000 then we promise to refund you a total of £4375, being an amount equal to your wedding/event booking cost less 12.5% of your wedding/event booking cost that is our administration fee related to your original booking.

All refunds under our Millbrook Promise will be payable by us 7 days after the event date.

11.You may change the date of your wedding/event booking up to 120 days prior to arrival subject to availability and payment by you of an administrative fee of £150. If the change to your booking results in a higher deposit amount being required, the change to your booking will only be confirmed on us also receiving payment of the additional deposit amount from you.

12. Access to Millbrook Estate and the grounds by you (or persons engaged by you for the purposes of your wedding/event) in advance of your booking dates is strictly by prior appointment only.

13. The persons intending to hold their wedding or civil partnership with us are solely responsible for booking and paying of a Registrar / Celebrant.

14. MEM is in an Area of Outstanding Natural Beauty; the throwing of confetti is limited to natural petals. A cleanup charge of £100 will be applied if any other confetti is thrown. It is your responsibility to ensure that your guests are aware of this prior to the event.

15. During your event, guests are only permitted to congregate within the areas of our grounds and the Millbrook Estate that will be specified to you for your event. Please note that no guests other than guests staying in your accommodation or included in your booking with us are allowed to attend your event unless we have agreed an alternative arrangement with you in advance.

16. You are responsible for the behaviour and actions of the guests attending your event while at Millbrook Estate. Inappropriate behaviour may result in your event being stopped early or cancelled. Guests may be asked to leave the grounds if their behaviour is threatening, aggressive, anti-social, or damaging in any way to the venue. In this circumstance your full support is required. This is in addition to the terms of any accommodation booking your guests also have with us.

17. You shall pay for any loss or damage to any part of the Millbrook Estate premises, or to any fixtures, fittings and equipment, caused by you, a guest at your event or any external contractor engaged by you. MEM will not be responsible or liable in any way for damage to any article brought onto the Millbrook Estate or any of our accommodation or venues. We strongly advise you take out appropriate insurance.

18. MEM will not be responsible or liable in any way to any person should your wedding or event not proceed for any reason not of MEM’s doing or control, nor for any gifts or property bought onto Millbrook Estate during your wedding or event.

19. No additional amplified music is permitted in the Summerhouse, accommodation or surrounding area. Please note that regulations imposed by the Registrar prohibit the use of “religious music” during a wedding or civil partnership ceremony. If there is any doubt to this, please check directly with the Registrar.

20. For fire and security reasons please provide us with a list of all guests who will be attending your wedding/event no later than 1 week in advance.

21. MEM does not accept any responsibility or liability for contractors and service providers engaged by you in relation to any booking, wedding or event with us (including those on our supplier list). We recommend that you request to see a copy of each contractor/supplier’s public liability insurance prior to engaging with them and ensure you are satisfied that they have the adequate ability and insurance to perform the service/contract you require. To clarify, we are in no way associated or related to any contractors or service providers and your arrangements with any contractors or service providers are a direct contract between you and that contractor/service provider and under which MEM has no involvement, responsibility or liability to you or the contractor/service provider.

22. We operate a suppliers list for weddings and events held at the Millbrook Estate. In making your wedding/event booking with us you are agreeing to only engage with suppliers and contractors on our suppliers list. Our suppliers list can be found on our website www.millbrookestate.co.uk and will be updated from time to time. Exceptions to our suppliers list can be considered but are subject to our approval and are to be confirmed in writing by us no later than 8 weeks before your wedding/event date. In particular, it is noted that no other wedding/event photographer or caterer is permitted within the grounds of Millbrook Estate without exception. As per clause 21 above, any engagements between you and the suppliers and contractors on our suppliers list are a direct contract between you and the relevant supplier/contractor and MEM is in no way liable or responsible to you or the supplier/contractor for any such contracts or arrangements.

23. If any damage is made to our event venues or facilities or any additional non-standard cleaning is required in relation to your wedding/event, additional costs will be charged to you, the persons having made the booking with us. Such additional costs will be the costs incurred by us to satisfactorily repair or replace damaged items or enhanced cleaning services.

24. If you are not satisfied with any aspect of your wedding/event at Millbrook Estate, in order to investigate and resolve this for you please provide written notification within 14 days of your wedding/event. MEM reserves the right not to respond to or deal with an issue or complaint raised after this period.

It is a condition of all bookings at Millbrook Estate that all persons making a booking with us sign our terms and conditions, acknowledging receipt and agreement to them. In most cases this can be done electronically.




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