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Useful Information

DEPOSIT

We require 25% off the accommodation cost (excluding extras) on booking. The balance is due no later than 8 weeks before arrival or on booking if less than this time till you arrive.

Cancellation Protection Policy

New booking made after the 11/10/2021 are covered by our Cancel Cover Policy, and are subject to the following terms:
If you cancel up to and including two days before the check-in date for any reason OTHER THAN CORONAVIRUS ILLNESS OR SELF-ISOLATION*, you will receive a refund of 95% of the accommodation costs you have paid, plus any pre-paid extras except for our booking fee. Refunds for payment for cancelled bookings will be released to the cancelling guest at the latest within two weeks of cancellation.

Cancellations made one day before or on the day of arrival will not be eligible for a refund. For example: for check-in on Saturday, you could cancel on the previous Thursday before 16.00 and be reimbursed in full, but not on Friday (1 day prior) or Saturday (day of check-in).

*We cannot cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. Many policies include cover for illness with Covid and self-isolation (example links below), and many bank annual travel policies also cover this.

For this reason we strongly recommend that you also take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation not falling within the terms of our cover. You can look for suitable cover on comparison sites such as GoCompare. Find our full terms and conditions here.

We are a small family business that just loves what we do so we will not hide behind corporate terms and conditions, but will do the best to do the right thing for you.

OPTIONS & EXTRAS

House Champagne : £25 A bottle of house champagne chilled and ready to open on your arrival
Moet & Chandon Champagne : £45 A bottle of Moet & Chandon champagne chilled and ready to open on your arrival
Tattinger Champagne : £45 A bottle of Tattinger champagne chilled and ready to open on your arrival
Champagne Romantic Package : £40 A bottle of house champagne chilled and ready to open on your arrival with local Melchoir chocolates and silk petals
Bollinger Champagne Romantic Package : £75 A bottle of Bollinger chilled and ready to open on your arrival with local Melchoir chocolates and silk petals
Non Alcoholic Romantic Package : £30 A bottle of organic blueberry sparkle chilled and ready to open on your arrival with local Melchior chocolates and silk petals
A Wonderful pair of Alpaca Socks : £18.00 Please let us know your size choice (Small, Medium or Large)
Emma Bridgewater Mr and Mrs, Mrs & Mrs or Mr & Mr Black Toast Half Pint Mugs : £35 Ideal to use during your honeymoon or take home as a gift

BREAKFAST HAMPERS

Available from our fabulous local Community Shop - CLICK HERE

Runaway Weddings

Get married at our summer house on Millbrook Estate - Please only add the runaway package if you have been instructed to by one of the Millbrook team. Please call Bob or Maddy on 01769 629069 for more information on this package and price. Visit Millbrook Estate website for more information on our Elopement Weddings

Private Dining & BBQ House

Private Dining costs £85 for use of the Summer House at Millbrook- We will provide details of our private chefs whom you will pay directly for any food provided.

BBQ house at Millbrook - Available at £35 (for 2 to 4 guests and £5 for every guest after this up to 10). Located in the woods it's an inside BBQ ideal for the colder months. We will provide charcoal for you to light it. Plastic plates and glasses are provided but not food or drink.

ALLERGIES

Please inform us of any allergies before arrival. All bedding is Just like down and suitable for allergy suffers.
We can provide a gluten free cake alternative, so please select this option if this what you would prefer



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