❂ Our cleaning procedure between guests involves double disinfection - initial fogging with a viral disinfectant killing 99.999% of viruses and bacteria after a guest departs.
❂ The fogging will be followed by our usual high standard cleaning all accommodation and finished with another disinfection of touchpoints and areas required. We will be using envirosafe for disinfecting (more info here).
❂ All beds will be made while wearing gloves and masks.
❂ All crockery will be washed by hand with hot soapy water.
❂ All cushions, throws etc. will be misted with our viral disinfectant.
❂ Rose Cottage will be thoroughly ventilated between guests.
❂ All linen and towels will be professionally laundered.
❂ All mattress covers, duvets, pillows have been disinfected - pillow protectors will be between guests.
❂ All TV and lighting remotes will be double disinfected.
❂ Guest packs will be made in advance and a fresh pack containing cleaning items (disinfectant, and cloths) for guests, dishwasher tablets, kitchen towel, bins bags, tea towels etc.
❂ Once a housekeeper has finished cleaning we close windows and use a new sanitiser that is eco friendly and kills 99.9995% of viruses. This has allowed us to do things like lay the table with our Emma Bridgewater (like we used to) and return our wonderful huggie bears. We mist for about 45 minutes and then open windows (weather permitting) to allow air to circulate.
❂ Our guest information is 99% online with only the necessary information available in the accommodation - links will be sent out before arrival and be available on the iPad during your stay. Any laminated sheets will be sprayed clean.
❂ Self-check-in - you will receive an email and SMS before arrival, giving you instructions on how to gain entrance to your accommodation and the keycode.
❂ Our office will be closed to guests, but we are always available on the phone during the day on ext 504.
❂ Suppliers will not be allowed in the accommodation while you are staying. Hairdressers, photographers and registrars will be able to meet in the pamper room.
❂ The Summer House and Pamper Room at Millbrook will be fogged with a viral disinfectant and cleaned daily to keep it super clean.